Refund policy

Returns

Several types of goods are exempt from being returned. We cannot provide returns on health and personal care products, but if you are unhappy with your purchase in any way, please contact us so we can try to make it right! 

Additional non-returnable items:
- Gift cards

There are certain situations where a refund may be granted (if applicable) or a replacement sent to the customer: 
- Any item that arrives and is damaged or unusable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pickleandbee.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pickleandbee.ca and we will provide further instructions.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.